Account and Service Data
No email address is required to use VPNOwn; an account uses a username and password. Account processing is based on the username, authentication credentials, and subscription status. An email address is not required for registration. Use a unique password, and keep your account details and subscription link secure.
Order records include the selected plan, payment amount, transaction status, and transaction references needed to process refunds. They are used to provide the service, verify payments, and resolve disputes. Traffic usage is used to calculate allowances and does not mean that browsing content is stored. When you submit a support ticket, its description, attachments, and replies are used to investigate the issue. Do not submit passwords, complete payment credentials, or subscription keys.
No-Logs Policy and Connection Data
VPNOwn follows a no-logs policy. It does not record which websites users visit or store browsing content, browsing history, or connection logs that could be used to reconstruct browsing activity. Order records and account traffic measurements are service-delivery data, not browsing logs.
Temporary connection states needed for authentication, traffic forwarding, and troubleshooting are used only for those purposes and are not retained as a long-term connection history. Troubleshooting prioritizes operational information that does not include browsing destinations or content. Diagnostic information users provide is handled as support-ticket data and cleared when no longer needed after the issue is resolved.
Usage Statistics and Local Storage
Website usage statistics help us understand page visits, referral sources, device and browser categories, and button usage so that we can improve content and workflows. Statistics relate to the marketing website and user-panel interactions, not content on third-party websites accessed through international routes. Page statistics and account service records are handled separately for their respective purposes.
Cookies or local storage may be used to maintain login sessions, save language preferences, and retain essential interaction states. Login credentials may be stored locally in your browser; signing out or clearing website data can remove related local states. You can restrict cookies and storage in your browser, but doing so may affect login or saved preferences. Clearing browser data does not delete account or order information stored on the server.
Third-Party Payments and Information Sharing
VPNOwn supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment service or payment network, and any information they collect independently is governed by their own policies. VPNOwn receives the transaction results needed to verify orders and does not ask users to provide payment account passwords in support tickets.
When information is shared to complete a payment, provide necessary technical support, or meet applicable legal obligations, it is limited to what is needed for that purpose. Transaction records on public payment networks are subject to the mechanisms of those networks; deleting a VPNOwn account cannot remove their public records. Before visiting an external payment page, check its source and verify the order details.
Retention and Deletion Requests
Account information is retained as needed while the service is provided. Order, refund, and dispute records are retained only for as long as needed to handle service operations, verify transactions, and meet applicable legal requirements; indefinite retention is not the default. Usage statistics and diagnostic information are cleared, deleted, or de-identified once their purpose has been fulfilled or they are no longer necessary. No single retention period is promised unless explicitly stated.
To access, correct, or delete information, sign in to the user panel and submit a request through the support ticket portal, specifying what information is involved. The service will verify account ownership to prevent accidental deletion. If there are pending orders, refunds, or records that must be retained by law, we will explain any restrictions. Clearing local caches and backups may not happen at the same time as removing online data.
Policy Updates and Privacy Questions
Policy changes will be published on this page, and the date at the top will be updated. Material changes to processing purposes, information categories, or user rights will be communicated through the website or user panel. Where separate consent is required by law, it will be obtained as applicable.
Privacy questions and information requests are handled through support tickets in the user panel. When submitting a question, describe the relevant page, what happened, and what action you are requesting; provide only the information needed to verify and resolve the issue. For service use and refund rules, see the Terms of Service and Refund Policy.